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Music

Customer Service, Sub Pop Style (And the Guy Was Fired)

If you work in any kind of customer service, you know what dicks some customers can be.  But it’s not your job to judge; your job is to serve the customer.  Save any comments for an after-work bitch session at the bar. 

That being said, I’m somewhat sympathetic to the tact taken by Derek Erdman, a new (and now ex-) employee of Sub Pop.  His claim to fame is being fired after just a few hours as the result of this response to a customer concern.

It begins with a letter from Helen who had some comments about the artwork featured on the Father John Misty CD, Fear Fun.  

It reads as follows:

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