If you work in any kind of customer service, you know what dicks some customers can be. But it’s not your job to judge; your job is to serve the customer. Save any comments for an after-work bitch session at the bar.
That being said, I’m somewhat sympathetic to the tact taken by Derek Erdman, a new (and now ex-) employee of Sub Pop. His claim to fame is being fired after just a few hours as the result of this response to a customer concern.
It begins with a letter from Helen who had some comments about the artwork featured on the Father John Misty CD, Fear Fun.

It reads as follows:
Read More