Music Industry

Here’s more on that massive Ticketmaster data breach

Earlier this year, a hacker group called ShinyHunters claimed to have stolen hundreds of millions of customer records from Ticketmaster. This includes names, addresses, email addresses, phone numbers, purchasing history, and partial credit card numbers. Shiny Hunters. The data is being offered for sale on the dark web. A million names were released to show they weren’t bluffing.

Ticketmaster and Live Nation have acknowledged the breach. There’s now been a filing with the Attorney General of Maine (it’s the law there) detailing the breach. In the filing, Ticketmaster/Live Nation provided of a copy a letter it will send out to customers.

  • The breach happened sometime between April 8 and May 18.
  • Ticketmaster discovered the problem on May 28.
  • Customer letters will start going out July 8.
  • Ticketmaster hasn’t confirmed the size of the beach, but the number floating around is 560 million. In other words, if you ever bought anything through Ticketmaster, you’re probably part of the stolen 1.3 terabytes of data.

Complete Music Update reports:

In its letter, Ticketmaster says that as a response to the breach it will offer affected customers twelve months of free identity monitoring services through TransUnion, which will “look out for your personal data on the dark web”. The company says that it has also implemented several security measures, including rotating passwords for accounts associated with the affected database, reviewing access permissions, and enhancing alerting mechanisms.

The letter advises customers to remain vigilant against potential identity theft and fraud, to monitor their accounts and credit reports, and be cautious of phishing attempts. Ticketmaster emphasises that customer accounts were not directly affected by this incident, but users should be mindful of any suspicious activity.

Alan Cross

is an internationally known broadcaster, interviewer, writer, consultant, blogger and speaker. In his 40+ years in the music business, Alan has interviewed the biggest names in rock, from David Bowie and U2 to Pearl Jam and the Foo Fighters. He’s also known as a musicologist and documentarian through programs like The Ongoing History of New Music.

Alan Cross has 38542 posts and counting. See all posts by Alan Cross

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