You don’t mess with the Finns. The country’s Consumer Disputes Board handed down a ruling last week that declares concert-goers are eligible for a refund if a given performance is “well below reasonably expected standards.”
Blame Chuck Berry for this. Back in 2013, he played a show in Helsinki where he really didn’t appear to be into it. A fan was outraged enough to demand his money back, a complaint he took all the way to the top. The CDB agreed.
This, of course, is a slippery slope. What, exactly, constitutes a gig that’s “well below reasonably expected standards?” Isn’t that little subjective?
Yes, but the bar for ruling in favour of a refund is pretty high, say the Finns. A spokesperson for the CBD says “What is significant is a generally agreed view that the concert was a failure, as it was in the Chuck Berry case.”
Um, okay. Let’s try that again.
Spokesperson Pauli Ståhlberg claims that the “issue of quality” is less relating to whether a performance is “good or bad by some objective measure” but “whether or not the performance meets the consumer’s expectations”.
Still clear as mud.
There is an exception: music festivals because they deal with a great number of acts, not just one headliner.