It’s Not Your Imagination: The Music We Hear When We’re Put On Hold Sounds Worse Than Ever

Being put on hold (or “on ignore,” as The Wife likes to say) is an ordeal we all have to face from time to time. Waiting for tech support. Trying to talk to someone about an airline reservation. Looking to talk to the guy in the service department at your dealership.

“Your call is very important to us. Please wait for the next available agent. Now here’s more annoying music in hopes you’ll just hang up and go away.”

If you’re a veteran of being placed on hold, you may have noticed that the audio quality of the music has been getting worse and worse and worse. In this age of high-tech, why? This video explains things.

Alan Cross

is an internationally known broadcaster, interviewer, writer, consultant, blogger and speaker. In his 40+ years in the music business, Alan has interviewed the biggest names in rock, from David Bowie and U2 to Pearl Jam and the Foo Fighters. He’s also known as a musicologist and documentarian through programs like The Ongoing History of New Music.

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