Music News

Refunds coming to Roxodus ticketholders: report

There’s been a lot of speculation and fear regarding refunds for the now-canceled Roxodus music festival. Specifically, would there be any refunds at all?

I made some inquiries over the last couple of days and I was told that they would be forthcoming. Then I received this email from Dave:

Hi Alan,

I just received an email from Eventbrite and they are issuing refunds to Roxodus ticket holders. This generosity has blown me away. It is admirable! It’s amazing they are standing up for fans when this has rarely happened in the past. We have witnessed a lot of festival disasters that have left fans with nothing. I’m in awe.


Refunds are apparently being issued for tickets, camping, and parking. But the refunds won’t be coming from Roxodus. Instead, it’s Eventbrite to the rescue. They’re the heroes here. Here’s the actual email Dave got:


We are reaching out to let you know that your order for Roxodus Music Fest 2019 has been refunded through Eventbrite.

Order ID XXXXXXXXX – CA$1,231.28 Purchased by David XXXXXX on 2018-11-30 Paid by Visa – XXXX-XXXXXX-XXXX

Note: After multiple attempts to communicate and secure funds back from the Roxodus organizers, they have provided no indication that they will be issuing refunds to ticket holders. We believe you deserve to get your money back now, so we have set up an Eventbrite-funded Fan Relief Program to make all Roxodus ticket holders whole while we continue to aggressively pursue the return of funds from the festival’s creators. We are transferring funds back to you immediately. You can expect to see them reflected on your credit card or bank statement within seven business days.

If you have any questions on your refund, please review the FAQs included below.

Frequently Asked Questions

When will I receive the funds in my account?

Refunded transactions can take up to 7 business days to display within the associated account linked to the card used for purchase, depending on the bank or credit card company that backs the card.

Can you refund to a different card or send me a check instead?

We are sorry for any inconvenience, but we can only refund directly to the card used for purchase.

The card used for the original order is no longer active; will I still get my refund?

Don’t worry! You can typically expect the bank or credit card company to reroute a refund credit amount from the canceled/expired card to the new card or account for use. If they can’t reroute the credit to another card, sometimes the bank will issue the attendee the credit amount in the form of a check. Be sure to follow up with your bank or credit card company if there are any questions, as this process occurs outside of Eventbrite.

I used a prepaid card for my purchase; will I still get my refund?

If you still have the prepaid card used for purchase, please follow up with the provider directly, as they can typically help resolve this. If you no longer have the prepaid card on hand, we apologize for the inconvenience, but we can only refund directly to the card used for purchase.

I was expecting a refund for another order on this event; will it be refunded?

You’ll receive a separate email for each order that’s refunded, so be sure to check your inbox and spam folder for additional refund notifications. You can also check the status of all tickets in your account here. If you believe that you haven’t been refunded for all orders you requested, we apologize for the inconvenience. Please reply here to let our Support Team know!

– Eventbrite Support

Eventbrite Terms of Service

Eventbrite Community Guidelines

Alan Cross

is an internationally known broadcaster, interviewer, writer, consultant, blogger and speaker. In his 40+ years in the music business, Alan has interviewed the biggest names in rock, from David Bowie and U2 to Pearl Jam and the Foo Fighters. He’s also known as a musicologist and documentarian through programs like The Ongoing History of New Music.

Alan Cross has 38536 posts and counting. See all posts by Alan Cross

One thought on “Refunds coming to Roxodus ticketholders: report

  • Thank you to Eventbrite! This was a very generous action on their part – especially given recent news/common-knowledge about some “other” ticket vendors!

    This also highlights a good reason to buy through the official channels, as I’m not sure how someone would get a refund on a scalped ticket…


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