StubHub says it will play by the rules in Canada when it comes to displaying fees and charges

Sometimes you have no choice but to hit up a ticket reseller when it comes to a hot show or event. If that’s the case, you need to know who you’re dealing with and what you’re getting into. That’s not always the case. Buyer beware, you know?

StubHub, one of the best known ticket brokers/resellers, says the company has reached an agreement with the Canadian Competition Bureau when it comes to making offers to Canadian consumers.

StubHub says that it will “more prominently provided Canadian users on StubHub.ca and mobile apps with display prices that are inclusive of fees.

“With today’s announcement, and in full cooperation with the Competition Bureau, StubHub will ensure that the total purchase price is the default view from the outset of the ticket-buying experience.”

That’s welcome, especially if you’ve been burned by unexpected fees by other brokers. StubHub.ca also displays prices in Canadian dollars, something that other brokers do not do, which leads to some nasty surprises on the credit card statement.

One more thing: StubHub has agreed to pay a $1.3 million penalty for past transgressions. The Competition Bureau said this: “The bureau found that consumers could not buy tickets at advertised prices because StubHub charged consumers mandatory fees in addition to the prices advertised.”

So we’re all good now, right?

(Additional information at the CBC)

Alan Cross

is an internationally known broadcaster, interviewer, writer, consultant, blogger and speaker. In his 30+ years in the music business, Alan has interviewed the biggest names in rock, from David Bowie and U2 to Pearl Jam and the Foo Fighters. He’s also known as a musicologist and documentarian through programs like The Ongoing History of New Music.

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