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Ticketmaster suggests that customers take action about the big data hack

In case you haven’t heard, Ticketmaster’s massive database was hacked back in May gaining access to a whopping 560 million (and maybe as many as 630 million) accounts. In other words, if you’ve ever bought anything from Ticketmaster, there’s an 99.9% chance that you’re affected.

A group working under the name ShinyHunters was responsible. Someone managed to steal the login details for Snowflake, a cloud storage account Ticketmaster uses for its data. About 160 other Snowflake clients are affected. For example, a banking group in South America was also affected with 30 million customer accounts breached.

They’re now asking for ransom–US$500,000–or they’ll dump everything onto the dark web. The information includes names, email addresses, phone number, purchase histories, and partial credit card numbers.

Emails were sent to Canadian customers overnight (July 9) that reads:

“Based on our investigation to date, we determined that the unauthorized activity occurred between April 2, 2024, and May 18, 2024, On May 23, 2024, we determined that some of your personal information may have been affected by the incident. We have not seen any additional unauthorized activity in the cloud database since we began our investigation.

“On May 23, we determined that some of your personal information may have been affected by the incident. We are fully committed to protecting your information, and deeply regret that this incident occurred.”

We’re supposed to be “be vigilant and take steps to protect against identity theft and fraud…Identity monitoring will look out for your personal data on the dark web and provide you with alerts for 1 year from the date of enrolment if your personally identifiable information is found online.”

Meanwhile, watch out for suspicious emails from Ticketmaster. They may be fake and fraudulent. You will have to use rotating passwords going forward and there will be new access permissions implemented.

If you have any questions, you can call 1-833-505-2930 on Monday to Friday from 8 a.m. to 8 p.m. Central Time, excluding holidays.

Alan Cross

is an internationally known broadcaster, interviewer, writer, consultant, blogger and speaker. In his 40+ years in the music business, Alan has interviewed the biggest names in rock, from David Bowie and U2 to Pearl Jam and the Foo Fighters. He’s also known as a musicologist and documentarian through programs like The Ongoing History of New Music.

Alan Cross has 39181 posts and counting. See all posts by Alan Cross

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